Return Policy

We want you to love your purchase! If something isn’t quite right, we’re happy to help.

Returns & Exchanges

Returns and exchanges are accepted within 14 days of delivery for eligible items that are:

Unused and unworn
In their original condition
Returned with all original tags attached

Sale items and gift cards are final sale and cannot be returned or exchanged.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order.

We recommend using a trackable shipping method, as The Yellow Butterfly cannot be responsible for return packages that are lost in transit.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

Online purchases may also be returned or exchanged at our Wake Forest boutique during regular business hours. Please bring your order confirmation.

Refunds

Once your return is received, we will inspect the item to confirm that it meets our return requirements.

Approved refunds will be issued to the original payment method within 5–7 business days of receiving and inspecting your return.

After a refund is issued, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us so we can make it right.

Start a Return

To request a return or exchange, email jill@ty-b.com with:

Your order number
The item you would like to return or exchange
The reason for the return

We’ll provide you with return instructions.

Please contact us before sending your return so we can properly identify and process it when it arrives.

The Yellow Butterfly
352 S White St
Wake Forest, NC 27587
jill@ty-b.com

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